February 7, 2017 -

Usability vs. Enforceability – Trends in Enforcing Terms of Use

by Matthew Klahre and Jay Gantz Some classic struggles will never end – yin vs. yang, Jedi vs. Sith, and UX vs. Legal (when it comes to the explicitness of a user’s acceptance of a website’s Terms of Service (“ToS”)). … Continue reading


January 13, 2017 -

Smooth Talkers: Best Practices for Chatbot Privacy Compliance as Capabilities Expand

by Matthew Klahre, Andrew Baer, and Jay Gantz Chatbots like Siri, Google Assistant, Alexa, and other personal assistants, raise a host of novel privacy concerns as their capabilities continue to rapidly expand.  One such concern is that by directly integrating … Continue reading